The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
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Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer
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Empathy in Action: How to Deliver Great Customer Experiences at Scale
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Customers Know You Suck: Actionable CX Strategies to Better Understand, Attract, and Retain Customers
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The 10-Second Customer Journey: The CXO’s playbook for growing and retaining customers in a digital world
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Define and Deliver Exceptional Customer Service: Proven Strategies to Maximize Your Profits
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
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Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
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Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
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Slippery Customer (#104)
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