Satisfaction: A Behavioral Perspective on the Consumer
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Handling Customer Disconfirmations: A Model of the Service Provider’s Response Process (Fokus Dienstleistungsmarketing) (German Edition)
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The Tyranny of Words
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Cognitive Dissonance: Reexamining a Pivotal Theory in Psychology
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Web-Customer Satisfaction: The Expectancy-Disconfirmation Paradigm
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The Feeling, Thinking Citizen (Routledge Studies in Political Psychology)
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Testing Citizen Satisfaction with Vision 2020 Umurenge Program in the Local Government of Rwanda: Using the Expectancy Disconfirmation Model of Citizen Satisfaction
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